Member Services

Register for the MedMutual Protect Member Portal

The MedMutual Protect Employee Portal helps members understand and manage their GAP insurance policy benefits.

When employers provide MedMutual Protect GAP insurance through Alliance Med Bridge, employees receive welcome letters with registration instructions on how to access the portal.

Claim Reimbursement

First, you need to obtain a copy of your Major Medical EOB (Explanation of Benefit) and Itemized Statement from your healthcare provider, showing procedures performed.

1. The EOB can be found online via your primary insurance carrier’s portal or you will receive it via mail.
2. The Itemized Statement (or HCFA) can be obtained from your physician’s office/hospital of care.
3. You will also need to complete a MedMutual Protect reimbursement form; download by clicking the button below.

Once you have obtained these items and completed the Claim Form, you may file the claim to MedMutual Protect via fax, email or mail:

Member Customer Service